All appraisal orders submitted to Firgrove Appraising incur some expense. To maintain timely service for our valued clients, we must process and begin work on each order as quickly as possible. For this reason, cancellations may be subject to a cancellation fee.

To cancel an order, the client must contact Firgrove Appraising via email, text or telephone as soon as possible and receive verifiable approval of cancellation from Firgrove Appraising.

When pre-payment is received by credit card and the appraisal order is cancelled before inspection of the property, Client may be eligible for a 100% refund.

If the property inspection has been completed, but the report has not been started, a “trip fee” of $150 will apply.

If the property inspection has been completed and the report has been started, but not yet completed, the Client may be eligible for up to a 50% refund.

If the report has been completed and submitted to the Client, no refund partial or otherwise will be approved for any reason.

Firgrove Appraising will make sure to review all requests for refunds in a timely manner to ensure fairness when it has been deemed appropriate to return fees collected for our services.